Customer Service

Rusty Customer Service

Here at Rusty, we strive to deliver quality service to our valued customers for our product before, during and after sale.  Our friendly Customer Service Team always endeavour to offer any assistance in a timely and efficient manner for any queries that relate to anything RUSTY!

 

CONTACT US

To provide our customers with accessible and quality Customer Service support our trained and motivated team is available for contact on the below details within each regions specified hours.

CUSTOMER SERVICE TEAM AUSTRALIA & NEW ZEALAND

Free Call : 1800 659 578 (hours include 7:30am to 5pm W.A.S.T. from Monday to Friday) 

Email : rusty@rusty.com.au

 

RETURNS

Rusty provides a 3 month warranty from the date of purchase for all of their clothing and accessory styles.  This covers the products to be free from workmanship and material defects upon purchase and when used and worn for the intended function. General wear and tear or unreasonable use and neglect is not a feature covered by our warranty.

To make a claim the article must be returned to the store of purchase with a proof of purchase or receipt to be an eligible warranty claim.

The store must then follow the Rusty Returns Procedure and Policy (please contact the customer service team for details) to lodge and return the claim to our Returns Department for assessment.  

Email returns@rusty.com.au  FreeFax: 1800 668 664.

For International queries please contact your closest licensee through our global web navigation page, www.rusty.com

 

 


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