Customer Service

Shipping & Delivery

Your order will be sent through Australia Post. You will receive a tracking number in your shipment email. Express Shipping is 2-4 business days for Australia. Standard shipping is 3-6 days for Australia and 4-7 days for New Zealand. Remote customers we will do our best to get it to you as quick as possible.

Delivery Within Australia

Free Express shipping for orders over $100.00
Free standard shipping for orders over $50.00
Add express shipping to orders between $50.00 and $100.00 is $5.00
Add express shipping to orders between $0.00 and $50.00 is $15.00
Standard shipping on order orders under $50 is $10
Surfboards attract a $50 delivery fee in Australia

Delivery to New Zealand

Flat $19.95 for garments and accessories
Surfboards attract a $150.00 delivery fee

Returns Replacements

Please note that we do not accept returns for items purchased in-store. Please contact the store where the item was purchased for assistance.

For Rusty Online Purchases Only

Please contact our Online Crew at online@rusty.com.au to obtain a return number. Please ensure you quote your online order number in the email. Or call us: 1800 659 578 (hours include 7:30a.m. to 5:00p.m. W.A.S.T from Monday to Friday).

For all other general enquiries and feedback please contact rusty@rusty.com.au

International Duty + GST

Orders over NZD$175.00 will generally incur customs taxes in New Zealand. Rusty has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Rusty will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Rusty will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Payments

We accept PayPal and Credit Card (Visa, Master Card or AMEX) on our site.

Paypal Payments are processed directly through PayPal. Paypal transactions will appear on your statement as “PAYPAL*VEGASENTERP”.  

Credit Card payments are processed securely through Braintree Payments

 

Terms and Conditions

Rusty is owned and operated by Vegas Enterprises Pty Ltd within Australia. ABN 65009078148
All content featured on this website remains the property of Vegas Enterprises and cannot be copied or distributed without prior written consent from Vegas Enterprises. All persons accessing this site agree to accept the terms and conditions and privacy policy.

Thanks for taking the time to shop at Rusty… Yewwwwwwwww. These Terms and Conditions govern the use of this site and to purchase product from our online store. The placement of an order indicates your acceptance of these terms and conditions. Rusty reserves the right to make changes to this site and these terms and conditions at any time.


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, just a confirmation that we have received it and that payment has been approved. Upon receipt of your order we will not accept any changes or decline your order for any reasons requested. Our online concierge will send you a further email confirming shipment of your order.


We reserve the right not to accept your order if we are unable to obtain authorization for your payment and if we are out of stock of the product you have ordered. We have the right to refuse acceptance of your order at our sole discretion. If we cancel your order you will receive an email from us outlining the reasons. Full refund will be issued within 48 hours of this cancellation.

Promotions

Promotions, discounts and promotional codes are valid for the specified time period for online purchases of goods only.

Promotions are valid for use on Rusty Australia's web site https://au.rusty.com only.

For promotions requiring a minimum order amount, charges for shipping and credits do not count towards the minimum order amount requirement.

Promotions can’t be combined with other promotions or promotion codes.

Promotions do not apply to shipping, GST or duties or similar services.

If goods were purchased with a promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the promotion has expired, it cannot then be applied to a replacement or future order.

Promotions can’t be applied retroactively to previously placed orders or to orders that have been adjusted.

Promotional items are available only while stocks last

Rusty at its sole discretion, can extend or terminate a promotion at any time.