SHIPPING & DELIVERY
Your order will be sent through Australia Post. You will receive a tracking number in your shipment email. Express Shipping is 2-4 business days for Australia. Standard shipping is 3-6 days for Australia and 4-7 days for New Zealand. Remote customers we will do our best to get it to you as quick as possible.
2017 Christmas Closures
Please note that we will be operating with limited staff over the Christmas break (our warehouse and customer service crews need a bit of a break too...). Orders placed between 5pm EDT 21st December 2017 to the 26th of December will be shipped on either the 27th or 28th of December. Customer service enquiries will be answered as soon as possible but could be delayed for the same period.
From all the Rusty Crew, we wish you a Merry Christmas and Happy Holidays!
DELIVERY WITHIN AUSTRALIA
Free Express shipping for orders over $100.00
Free standard shipping for orders over $50.00
Add express shipping to orders between $50.00 and $100.00 is $5.00
Add express shipping to orders between $0.00 and $50.00 is $15.00
Standard shipping on order orders under $50 is $10
Surfboards attaract a $50 delivery fee
DELIVERY TO NEW ZEALAND
Flat $19.95 for garments and accessories
Surfboards attaract a $50.00 delivery fee
To return any goods to Rusty you must contact our Online Concierge to obtain a return form. The form must be completed and returned with your garment. Email: firstname.lastname@example.org
Or call us: 1800 659 578 (hours include 7:30am to 5pm W.A.S.T. from Monday to Friday)
INTERNATIONAL DUTY + GST
Orders over NZD$175.00 will generally incur customs taxes in New Zealand. Rusty has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Rusty will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Rusty will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
All payments are processed though paypal. You DO NOT need a paypal account to order though Rusty, you can pay with a Credit Card (Visa, Master Card or AMEX) or use your paypal account. Paypal transactions will appear on your statement as “PAYPAL*VEGASENTERP”.
Yew!! Rusty Team