Please note that orders placed between 8th of May 2019 and 15th of May 2019 may be delayed due to warehouse stocktake. Please contact the Rusty customer service crew at firstname.lastname@example.org or at 1800 659 578 for more information regarding your order
SHIPPING & DELIVERY
Your order will be sent via Australia Post Express Post. You will receive a tracking number in your shipment email. Express Shipping is 2-4 business days for Australia and 4-7 days for New Zealand. Remote customers we will do our best to get it to you as quick as possible.
DELIVERY WITHIN AUSTRALIA
All orders under $79.00 are shipped Express at a flat rate of $6.99
Express shipping is FREE for orders over $79.00
Surfboards attaract a $50 delivery fee
DELIVERY TO NEW ZEALAND
Flat $19.95 for garments and accessories
Surfboards attaract a $50.00 delivery fee
To return any goods to Rusty you must contact our Online Concierge to obtain a return form. The form must be completed and returned with your garment. Email: email@example.com
Or call us: 1800 659 578 (hours include 7:30am to 5pm W.A.S.T. from Monday to Friday)
INTERNATIONAL DUTY + GST
Orders over NZD$175.00 will generally incur customs taxes in New Zealand. Rusty has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Rusty will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Rusty will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Yew!! Rusty Team