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Welcome to the Rusty online shop

Currently we're only shipping to Autralia and New Zealand but you welcome to browser the shop anyway

 

RETURNS

Changed Your Mind .... We will exchange or refund!

At Rusty we want you to be happy with your purchase, we will be happy to replace, exchange or refund any purchase that you are not 100% happy with as long as it is received by Rusty no later than 21 days from the original purchase date.

The goods must  1. Have all price tags intact   2. Not have been worn or washed   3. Be returned with your original receipt. 

We recommend you send the goods by registered post as we do not take any responsibility for lost parcels.

Please send to:

Rusty Online Returns
PO Box 1327 
Osborne Park WA 6916

Faulty Goods

Rusty provides a 3 month warranty from the date of purchase for all our clothing and accessories styles. This covers the products to be free from workmanship and material defect upon purchase and when used and worn for the intended function. General wear and tear or unreasonable use and neglect is not a feature covered by our warranty. 

To make a claim for faulty goods and to obtain a return authority please contact our Online Concierge quoting your original order number.

We will not accept the return of any sale items.

We will not accept any COD deliveries. 

The protective hygiene strip must remain in place for all swimwear. Please ensure all swimwear is tried on over your own underwear. We will not accept swimwear returns should it be deemed the hygiene strip has been removed or altered in anyway.

Refunds and exchanges will be processed within 2 days of receiving the parcel.

To return any faulty goods to Rusty you must contact our Online Concierge to obtain a return form. The form must be completed and returned with your garment.

 

 

If a replacement is chosen that is of a lesser value than your original purchase a credit will be made in the same form of the payment of the original purchase. If the replacement is of greater value you will need to pay the difference prior to this order being dispatched. 

Rusty will not charge delivery on the first exchange however any exchanges after that will be charged at our advertised rate.

Send your returns to;

Rusty Online Returns
PO Box 1327 
Osborne Park WA 6916